HaulHub is a rapidly growing Series-B startup that provides much-needed technology to the heavy construction industry—an industry that contributes ~12% GDP. This is a huge opportunity. We’re looking for an entrepreneurial and motivated Customer Service Generalist to help us revolutionize the industry.
- Provide initial support for all product lines offered from HaulHub
- Escalate complex issues to the appropriate team members
- Assist customer with account maintenance
- Participate in customer and fleet onboarding as needed
- Complete projects in a timely manner
- Document all communication from customers in an organized and concise manner by keeping Hubspot updated
- Maintain continued education of HaulHub products as they evolve
- Ability to follow playbooks to assist customers in the use of HaulHub products and recommended best practices.
- Stays alert to trends, patterns, or sensitive issues and communicates them to the Director of Client Success
- Provides answers to clients by identifying problems; researching answers; guiding the client through the solution
- Expected to have both strong general product and technical knowledge of all of the HaulHub product offerings
- Perform other related duties and projects as assigned
- Are customer obsessed
- Patient, proactive, positive, empathetic, and influential
- Strong desire to win customer loyalty and referrals
- Are a high impact individual, who can drive an ambitious exceptional producerand contractor experience
- Have high urgency to provide excellent service to our clients every day
* 100% company-paid individual medical coverage
* 100% company-paid dental coverage
* Unrestricted vacation time
* Vision, Life, 401K and other benefits options available
* Remote work opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.